FAQs

    • Do you provide loans?

      We provide a Line of Credit rather than a loan, but clients can use it as a loan – take a specific amount and pay it back in a specific time – we can tell you how much you need to pay each month, for whatever time you choose – plus you have the flexibility of access to additional funds should you need them in future.

    • Do you offer a credit card?

      We offer a flexible, long-term Line of Credit, so no need for a credit-card. Less temptation, cash straight into the bank and no cash advance fees!

    • What if I can re-pay early or need more funds?

      You can repay, or redraw funds up to your credit level, whenever you wish.

    • Is there any charge for keeping the Line of Credit open when I have not drawn against it?

      None whatsoever.

    • Are there any other charges besides the interest?

        1. An account keeping fee of $10 a month only when the account is drawn, otherwise $0.
        2. A late payment fee of $35 if a minimum payment is not received by the due date. This fee may be avoided by contacting us prior to the due date, making a mutually agreeable alternative arrangement and complying with it.

      And that’s it – not another cent, anywhere, anytime!

    • How do I know where I stand?

      Whenever you have a balance on your account we’ll email you a monthly statement (like a credit-card statement) showing all transactions and exactly where you are.

    • Can the interest rate change?

      If there are variations in any of the terms we must give you 90 days’ prior notice.

    • How do I make repayments?

      By Direct Debit from your bank account. Repayments can be monthly, fortnightly or weekly and ‘one off’ if funds suddenly become available.

    • What if I have trouble repaying?

      Contact us! We’re not called &Solved for nothing – we’re great at finding solutions.

    • What’s the catch?

      Your credit profile has to demonstrate a responsible approach to your finances.

    • How do I know I can trust you?

      We have been providing clients with credit since 1999 – you can see what they think of us on the ‘Testimonials’ page. Our credit documents are written simply, in everyday language with no loopholes, catches or anything left unsaid. We are a licensed credit provider with ASIC and comply with all lending regulations including the responsible lending obligations. We are a member of the Financial Ombudsman Service whose mediation we are obliged to respect in any instance where we can’t resolve a dispute by mutual agreement with a client directly. We are bound by the ACCC consumer laws which make it illegal to lie, misrepresent or make unfounded claims about our product or service. Everything on our website, our documentation and our office, are subject to inspection by the regulatory agencies.

      All interest rates and charges are advised prior to opening the Line of Credit. We will never charge anything which has not previously been agreed.

      We are everyday Australians who believe in ‘treating others as we’d like to be treated’ – the ‘fair go’ is still alive!